FAQs

Q - How do I find the shop?

A - Our address is 34 St Benedicts Street, Norwich, Norfolk, NR2 4AQ.

We are just a few minutes walk from the centre of Norwich. For Sat Nav users, use postcode NR2 4AQ to get to the shop, or use NR2 4SZ to navigate to the nearest Pay and Display car park, just 2 minutes walk away from our shop.

 

Q - What times are you open?

A - Our showroom is open 10am to 5pm Monday to Saturday, and some Sundays around Christmas time -  check our contact page for seasonal opening hours. We are closed on Bank Holidays. 

 

Q - Can I park at your shop?

A - Cookes is located just a few minutes walk from the centre of Norwich. Unfortunately St Benedicts Street has now been designated an LTN (Low Traffic Neighbourhood). However, you are still able to access the street via St Margarets Alley for loading and access only purposes. There are single yellow lines directly outside the shop, ideal for loading bulky or heavy items.

Alternatively, there is parking at the TK Maxx / Farm Foods / Matalan car park on Westwick Street (Sat Nav users, use postcode NR2 4SZ)

The closest Multi Story Car Park is St Andrews (2 Duke Street, NR3 3AJ) - Just 3 minutes walk from our shop

 

Q - Can you repair my guitar/amp/ukulele/drum?

A - Bring your item to our shop and we will be pleased to offer our advice on repairs. Please be aware that we generally need to see the item before we can give an idea of cost.

 

 

Q - What is your returns policy with regards to faulty items?

A - Most new items are sold with a manufacturer’s 1-year warranty against manufacturing faults or defects in materials. This minimum 1-year period is extended by certain manufacturers and this will be noted in the listing. This does not cover consumable items such as guitar strings etc.See individual product listings for more information, or if you are unsure as to what the manufacturer’s warranty covers or how long it is please contact us. All pre-owned items are covered by a 1-month warranty unless stated otherwise in the listing. For warranty returns the consumer will be liable for their own return carriage costs. Please contact us on 01603 623563 to discuss your return for authorisation before sending. Send all returns along with a cover note explaining your return to:

Returns Department
Cookes Band Instruments Ltd
34 St.Benedicts Street
Norwich
Norfolk
NR2 4AQ

Please ensure products are adequately packed and complete as supplied as Cookes cannot be responsible for damage in transit.