FAQs

Q - How do I find your shop?

A - Our address is 34 St Benedicts Street, Norwich, Norfolk, NR2 4AQ.

We are just a few minutes walk from the centre of Norwich. For Sat Nav users, use postcode NR2 4AQ to get to the shop, or use NR2 4SZ to navigate to the nearest Pay and Display car park, just 2 minutes walk away from our shop.

 

Q - What times are you open?

A - Our showroom is open 9am to 5.30pm Monday to Saturday, and some Sundays around Christmas time -  check our contact page for seasonal opening hours. We are closed on Bank Holidays. 

 

Q - Can I park at your shop?

A - There are single yellow lines directly outside the shop, ideal for loading bulky or heavy items. There are metered on-street parking spaces on St Benedicts Street. Alternatively, there is a Pay and Display car park just a few minutes walk away behind Toys R Us. (Sat Nav users use postcode NR2 4SZ for the car park)

 

Q - Can you repair my guitar/amp/ukulele/drum?

A - Bring your item to our shop and we will be pleased to offer our advice on repairs. Please be aware that we generally need to see the item before we can give an idea of cost.

 

Q - How long will my repair take?

A - All repairs are done on a first come first served basis. We will do our best to give you an idea of timescale when you book it in with us. Will will contact you again once your item is ready for collection.  

 

Q - Will you buy my guitar/ukulele/amp/drum kit/cymbal?

A - We occasionally buy-in used items from customers. More commonly, we offer trade-ins on new equipment. Feel free to contact us with any questions but please be aware that generally we will need to see your item before we can give you an idea of its value.

 

Q - What is your returns policy with regards to faulty items?

A - Most new items are sold with a manufacturer’s 1-year warranty against manufacturing faults or defects in materials. This minimum 1-year period is extended by certain manufacturers and this will be noted in the listing. This does not cover consumable items such as guitar strings etc.See individual product listings for more information, or if you are unsure as to what the manufacturer’s warranty covers or how long it is please contact us. All pre-owned items are covered by a 1-month warranty unless stated otherwise in the listing. For warranty returns the consumer will be liable for their own return carriage costs. Please contact us on 01603 623563 to discuss your return for authorisation before sending. Send all returns along with a cover note explaining your return to:

Returns Department
Cookes Band Instruments Ltd
34 St.Benedicts Street
Norwich
Norfolk
NR2 4AQ

Please ensure products are adequately packed and complete as supplied as Cookes cannot be responsible for damage in transit.