Overview
This website is owned and operated by Cookes Band Instruments Ltd (“Cookes”, “we”, “us”, or “our”). These Terms of Service (“Terms”) govern your access to and use of this website, including all information, content, products, services, tools, and functionality made available through it.
By accessing, browsing, or using this website, or by purchasing products or services from us, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms, together with any additional policies or notices referenced herein. If you do not agree to these Terms in full, you must immediately cease use of the website and all related services.
These Terms apply to all users of the website, including without limitation customers, browsers, merchants, vendors, contributors, and any other person accessing the site.
We reserve the right to amend, modify, or replace these Terms at any time at our sole discretion. Any amendments shall become effective immediately upon publication on this website. Your continued use of the website following such publication shall constitute acceptance of the revised Terms.
Section 1 – Eligibility and Acceptable Use
By using this website, you represent and warrant that:
• You are at least the age of majority in your jurisdiction of residence; or
• You have obtained the consent of a parent or legal guardian permitting your use of the website.
You agree not to use the website, products, or services for any unlawful, fraudulent, unauthorized, or prohibited purpose, including any activity that breaches applicable laws, regulations, intellectual property rights, or third-party rights.
You must not knowingly introduce viruses, malware, malicious code, or any technology intended to disrupt, damage, intercept, or interfere with the operation or security of the website or associated systems.
Any breach of these Terms may result in immediate suspension or termination of your access to the Services without notice and without prejudice to any other rights or remedies available to us.
Section 2 – General Conditions
We reserve the right, at our sole discretion and without limitation, to refuse, restrict, suspend, or terminate service or access to the website for any individual or entity at any time and for any reason.
You acknowledge that information transmitted through the website, excluding payment card data, may be transferred over various communications networks and adapted to meet technical requirements. All payment card information is encrypted during transmission using industry-standard security protocols.
Except as expressly permitted in writing by Cookes Band Instruments Ltd, you may not reproduce, duplicate, copy, distribute, sell, exploit, or commercially use any portion of the website, Services, or content.
Headings and section titles are included for convenience only and shall not affect interpretation of these Terms.
Section 3 – Accuracy, Completeness, and Reliance on Information
While we endeavour to ensure that information provided on this website is accurate and current, we make no representation, warranty, or guarantee, whether express or implied, regarding the completeness, accuracy, reliability, suitability, or availability of any information, content, products, or services contained on the website.
All content is provided for general informational purposes only and should not be relied upon as the sole basis for making decisions without independent verification from authoritative sources.
We reserve the right to modify, update, suspend, or remove website content at any time without prior notice and without obligation to update previously published information.
Section 4 – Products, Services, Pricing, and Availability
All product descriptions, specifications, pricing, images, and availability information are subject to change without notice at our sole discretion.
We reserve the right to limit sales of products or services to any individual, household, business, geographic region, or jurisdiction where permitted by law.
Certain products or services may only be available online and may be subject to quantity limitations. All purchases remain subject to our applicable Returns Policy.
We make reasonable efforts to display product colours and images accurately; however, we cannot guarantee that your device or monitor will accurately reproduce colours or product appearance.
We reserve the right to discontinue products or services at any time without liability.
Section 5 – Orders, Billing, and Account Information
We reserve the right to refuse, reject, cancel, or limit any order placed through the website at our sole discretion, including where orders appear to be placed by resellers, distributors, or parties acting in bad faith.
You agree to provide accurate, current, and complete account, billing, and payment information and to promptly update such information where necessary.
In the event of order cancellation or amendment, we may attempt to notify you using the contact details supplied at the time of purchase, although we are under no obligation to do so.
Section 6 – Third-Party Services and Links
The website may contain links to third-party websites, services, software, or tools that are not owned, operated, or controlled by Cookes Band Instruments Ltd.
Such third-party services are provided solely for convenience and are accessed entirely at your own risk. We make no warranties or representations regarding third-party content, products, services, accuracy, legality, or security and disclaim all liability arising from your use of them.
You are responsible for reviewing and complying with any applicable third-party terms and policies before engaging with such services.
Section 7 – User Submissions and Communications
Any comments, feedback, suggestions, ideas, proposals, or other materials submitted to us, whether solicited or unsolicited (“Submissions”), shall be deemed non-confidential and non-proprietary.
By providing Submissions, you grant Cookes Band Instruments Ltd a perpetual, irrevocable, worldwide, royalty-free, transferable licence to use, reproduce, publish, distribute, modify, translate, and otherwise exploit such materials in any media without restriction or compensation.
You warrant that your Submissions do not infringe the rights of any third party and do not contain unlawful, defamatory, abusive, obscene, or malicious content.
We reserve the right, but are under no obligation, to monitor, edit, or remove content that we determine violates these Terms or applicable law.
Section 8 – Privacy and Data Protection
Any personal information collected through the website shall be processed in accordance with our Privacy Policy and applicable data protection legislation.
Section 9 – Errors, Omissions, and Corrections
The website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, delivery times, or other content.
We reserve the right to correct any such errors, inaccuracies, or omissions and to amend or cancel orders where necessary, without prior notice and including after an order has been submitted.
Section 10 – Prohibited Conduct
You are strictly prohibited from using the website or Services:
• For unlawful, fraudulent, or malicious purposes;
• To infringe intellectual property or privacy rights;
• To upload malicious code or harmful software;
• To harass, abuse, threaten, discriminate against, or defame others;
• To collect personal data without consent;
• To interfere with or circumvent website security measures; or
• To engage in scraping, phishing, spamming, or automated data extraction activities.
We reserve the right to terminate or restrict access to the website for any violation of this Section.
Section 11 – Disclaimer of Warranties
To the fullest extent permitted by law, the website, Services, and all products and content are provided on an “as is” and “as available” basis without warranties, representations, or guarantees of any kind, whether express, implied, statutory, or otherwise.
We expressly disclaim all implied warranties, including but not limited to merchantability, fitness for a particular purpose, title, non-infringement, durability, availability, accuracy, and uninterrupted operation.
We do not warrant that the website or Services will be secure, error-free, uninterrupted, or free from harmful components.
Section 12 – Limitation of Liability
To the maximum extent permitted by applicable law, Cookes Band Instruments Ltd, its directors, officers, employees, affiliates, contractors, suppliers, licensors, and agents shall not be liable for any direct, indirect, incidental, consequential, punitive, or special damages arising from or connected with:
• Use of or inability to use the website or Services;
• Purchase or use of products or services;
• Loss of profits, revenue, data, goodwill, or business opportunity; or
• Errors, omissions, interruptions, defects, delays, or unauthorized access.
Where liability cannot legally be excluded, our total aggregate liability shall be limited to the maximum extent permitted by law.
Section 13 – Indemnity
You agree to indemnify, defend, and hold harmless Cookes Band Instruments Ltd and its affiliates, directors, employees, contractors, licensors, and agents from and against all claims, liabilities, damages, losses, costs, and expenses, including reasonable legal fees, arising out of or related to:
• Your breach of these Terms;
• Your misuse of the website or Services; or
• Your violation of any law or third-party rights.
Section 14 – Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable by a court of competent jurisdiction, that provision shall be severed and the remaining provisions shall remain in full force and effect.
Section 15 – Termination
These Terms shall remain in effect unless terminated by either party.
We reserve the right to suspend or terminate your access to the website or Services immediately and without notice if we reasonably believe you have breached these Terms or applicable law.
Termination shall not affect any accrued rights, obligations, liabilities, or remedies existing prior to termination.
Section 16 – Entire Agreement
These Terms, together with any policies or notices published on the website, constitute the entire agreement between you and Cookes Band Instruments Ltd concerning use of the website and Services and supersede all prior agreements, understandings, or communications.
Section 17 – Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of England and Wales.
Any dispute arising from or relating to these Terms or the use of the website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Section 18 – Amendments to Terms
We reserve the right to update, amend, or replace these Terms at any time at our sole discretion. Continued use of the website following publication of revised Terms constitutes acceptance of such revisions.
Section 19 – Contact Information
All enquiries relating to these Terms of Service should be directed to:
Cookes Band Instruments Ltd
34 St Benedicts Street
Norwich
Norfolk
NR2 4AQ
United Kingdom
Email: guitars@cookes.co.uk